Communication solutionsare necessary to handle business operations.With upgraded features, these solutions can really provide a great platform to interact. For internal as well as external calling, there are many technologies that can really meet these requirements. One of the most essential and most utilized communication assets is Asterisk software.
These solutions are well integrated with IP codecs and add-ons, and hence known formaintaining the quality of communication.It is also utilized to upgrade the quality of interaction with qualitative measures and features. With business-friendly services and effective solutions, these solutions can drive a lot of productivity.
Here are some top features upgraded with more effective codecs and services to better the communication process:
- Calls distribution
Since calling businesses require to deal with a lot of calls regularly, so they will need an automated communication asset. If the calling agents get some advanced features to handle their campaigns, they will increase their productivity more effectively. In this case, automated call distribution is the best features available in these assets.
Moreover, if the agents are not present in the organization to pick the calls or handle them productively then it is necessary to utilize this feature for better outcomes. Along with distribution, it can queue the calls if they are coming in bulk.
- Data Accessibility & Protection
Calling agents handle a lot of data all day due to bulk call management. They save callers data, queries, and even recordings for better analysis of their performance. In that case, this feature is very useful to manage all these operations. Whether agents need to save data or fetch it for further use, this features can provide all the tools to manage it securely.
Using simple tools and features, these solutions can really provide a platform to manage all these processes without any lag. Asterisk PBX system has databases that can be integrated with cloud services for better security and accessibility. So, make sure to upgrade the datasets for better productivity.
- Recording & Handling
In order to gain more effective results through your calls, it is necessary to monitor the quality of your interaction. If you get to know where the distribution of calls and their quality lag, you will be able to recover the performance with more effectiveness.
One of the great features that Asterisk solution has is high definition call recording. With the help of IP connections and uninterrupted interaction, this feature will provide all the data recorded during the call. Hence, agents can monitor the response as well as the areas where improvements are required.
- More Extensions
In traditional PBX, companies need to invest more in deploying extensions when their organization expands. In that case, they will need more hardware and equipment for new agents to handle calls productively.
On the other hand, Asterisk PBX solutions don’t require any additional hardware or equipment as the extensions can be established to their IP phones. The connections through software can be easily establish without any lag in quality or interaction processes. Therefore, companies can save huge costs when their business expands in future.
There are several technologies that are upgraded with IP-based connectivity. Hence, they provide a lot of features to handle major communication operations. Asterisk software is one of them, and hence it offers various services to manage calling campaigns. Deploying these solutions can really upgrade the process of meeting quality interaction requirements.
IQ Telecom 